Getting culture right is crucial at any time—but it’s particularly important in times of crisis.
By: Diane Adams, Human Resource Executive
“People always remember how you make them feel.”
During the hardest times, this quote is especially true—people always remember how you make them feel. In 10 or even 30 years, people will remember the coronavirus pandemic and how their companies made them feel during this unprecedented time.
I work at a company that has a cultural value of “treating employees like family.” As COVID-19 continues its spread across the globe, the health and safety of our employees is our top priority. This has been our guiding principle in making difficult decisions. Taking lessons from my current role and previous experiences, here are seven things companies can be doing now to boost employee happiness and wellness during the coronavirus pandemic:
1. Empower Managers to Lead Change: Everyone is personally affected by COVID-19—whether you have a family member who is sick, you’re struggling to be in isolation or you’re learning to work from home and/or learning to work with family at home. Everyone on your team may be at a different point of the change continuum as they deal with their own transitions.
We’re all learning to let go and to embrace a new reality over time. And no matter where you may be on the change curve, it is OK. When you understand where you are, you can help lead others through the transition, too. Now, more than ever, we all need to step up and become a source of inspiration for our teams.Advertisement
2. Implement Daily Check-In Calls: When things are hard, it’s so important to stay close to your people. It can take up to three times as many virtual meetings to build the same trust you can from one in-person meeting. At Sprinklr, we’ve asked all leaders to hold daily 15-min “Heartbeat” calls to stay close and connected with their teams. This is a great opportunity to check in with everyone on the team—not just about work but also about how everyone is doing personally. Some leaders have started asking employees to share their highs and lows of the day; this encourages everyone to work through problems together but also shows employees that they’re not alone. Asking people to share highs and lows also brings positivity into the workplace by eliminating a culture of fear. I want employees to know that we’re all going through this pandemic together for the first time, and it’s a new challenge for everyone.